Make sure your recipient will be present at day requested for delivery and especially for the timeslot. We ask you to clarify any additional information to guarantee a sucessful delivery.
That's why order form invites you to fill in name, address and phone number of your recipient and some additional information.

After validation of your payment, your order is transmitted to the operational team Mafleur in charge of its execution and its follow-up.
If delivery is scheduled for Casablanca, Rabat or Marrakech, a processing alert is sent to corresponding workshop.
If delivery is for a partner, closest to delivery address, an email is sent (either via our intranet or by an operator) to proceed to the execution of your order.
After floral arrangement preparation, message is printed on a special card and delivery is scheduled according to customer order.

You can, at any time, interrupt order as long as you have not made the payment. And even if you already specified the billing address.

If you've validated payment for an order and want to change or cancel your order, please contact our customer service by email at services@mafleur.ma or by phone to 212 (0) 5 22 26 44 88 as soon as possible and specify your order number and we can process your request. We are open from Monday to Friday (from 9:00 AM to 06:00 PM). As long as your order has not been carried out of workshop, your order can still be modified. But if your order is being delivered, it cannot be modified or cancelled, particularly when it is for same day delivery or for a special order.

La modification doit se faire le plus tôt possible si la livraison est prévue pour le jour même.

Cette opération ne peut se faire que par téléphone au 212 (0) 5 22 26 44 88 via notre service client.

Attention ! Toute demande de modification par email risque de ne pas être prise en compte.

We can not guarantee complete anonymity when ordering.
Indeed, some data may be necessary to process delivery; Nevertheless we add signing on message but some recipients requires to know the sender name before accepting flower to be delivered. In this case, we communicate the name of sender by phone.

For delivery to Casablanca, order the day before before 10:00 p.m. (GMT) for a morning delivery and before noon for delivery in the after noon of the same day.
for delivery to other cities, place order to no later than the day before 6:00 pm (GMT)

Bank information are not stored on our server and filled directly on paypal website or maroctelecommerce system. If payment has been rejected, you have to reorder.
If it has not been validated once again, contact your credit card company or your bank

Your order can be entered on our website, by e-mail or by phone.
You already know our site Internet www.mafleur.ma your e-mail is sent to services@mafleur.ma the telephone number for inquiries about the order-taking is the 212 (0) 5 22 26 44 88 (only for calls coming from Morocco, from Monday to Friday from 9:00 to 18: 00) The major number is 212 (0) 5 22 26 44 88 (also valid for calls from abroad from Monday to Friday from 9:00 to 18:00.

You wish to send flowers to another country, we invite you to click on 'international delivery' tab (at the top on the horizontal bar), then select the country of delivery (ranking in alphabetical order).

Florist takes into account flower supply which depends for some flowers of the season. Thta's why some floral arrangemen can be slightly different than website picture.
Florist do the best to respect shape , color, flowers of illustrated bouquet, knowing that every floral creation is realized in a individual way, just before delivery for maximal freshness.

As we all know, flowers express more than a thousand of words...! This is why we decided that messages do not exceed 254 characters.
"Our advice for philosophers: join your floral arrangement a fun, romantic, tender, or comforting little text... and pass the rest of your message by phone, mail or "maybe" face to face."

Make sure your recipient will be present at day requested for delivery and especially for the timeslot. We ask you to clarify any additional information to guarantee a sucessful delivery.
That's why order form invites you to fill in name, address and phone number of your recipient and some additional information.

After validation of your payment, your order is transmitted to the operational team Mafleur in charge of its execution and its follow-up.
If delivery is scheduled for Casablanca, Rabat or Marrakech, a processing alert is sent to corresponding workshop.
If delivery is for a partner, closest to delivery address, an email is sent (either via our intranet or by an operator) to proceed to the execution of your order.
After floral arrangement preparation, message is printed on a special card and delivery is scheduled according to customer order.

In case of absence, your recipient will be notified by a phone message.
Products will be then represented a day after inital delivery date or provided him with in a withdrawal point of which are communicated to him by phone.

Delivery costs are 50 Dhs VAT included regardless of the destination in Morocco, delivery date or ordered product. Mafleur reserves the right to modify its prices at any time but products ordered are charged to current price during recording of the order.

Mafleur driver may need to contact the person recipient to ensure his presence at the place of delivery. In case recipient is absent, second delivery is not contractual, so Mafleur calls the receipient to optimize service offered.

We guarantee delivery to a hour slot for weddings only.
For any other occasion, Morning (09:00 AM - 01:00 PM) or Afternoon (03:00 PM - 07:00 PM) are guaranteed.

To request delivery in a specific slot, a prior agreement is required: you must contact our customer service 212 (0) 5 22 26 44 88 (from Monday to Friday from 9:00 AM to 06:00 PM, local landline cost), we will validate feasibility of your request.

For international deliveries, only the 'day' is guaranteed.

N.B: For special days (Valentine's day, mother's day, ...), we guarantee deliveries during the day (it is not possible to choose morning or afternoon when entering your order). For mother's day, your order can also be delivered the day before due to the large number of deliveries. Special conditions are published in order form to inform you before ordering.

Sunday morning delivery is possible on Casablanca and Rabat, but it is rarely possible on other cities. To check if a delivery is possible Sunday, just validate the first step of your order (floral selection, location, date and delivery date). If delivery date is possible, you will pass to second step of order, otherwise a message will appear telling you that delivery is not possible this day in selected city.

Our system send automatic email to confirm delivery. If you've placed us an order and aren't sure about delivery since no news from recipient or no email received, you can contact us via services@mafleur.ma or by phone at 212 (0) 5 22 26 44 88 to check if delivery is executed.

We accept credit cards Visa, MasterCard, American Express, Moroccan credit cards as well as PAYPAL payments.
By cheque, in cash or bank transfer are not accepted. However, you can contact our sales department 212 (0) 5 22 26 44 88 to identify a payment issue.

For order payment, Mafleur uses Maroc Telecommerce system to process Moroccan cards, PAYPAL to process foreign cards.

Mafleur uses payment system provided by companies specialized in secure online payments. We guarantee total confidentiality of your banking information, secured by SSL protocol, which automatically controls validity of access rights and encrypts all exchanges to ensure confidentiality.

For online orders, we only accept credit card payment.

If you are a corporation, you can also join us from Monday to Friday between 9:00 AM and 06:00 PM at 212 (0) 5 22 26 44 88 or by email

If you are a private individual, we invite you to contact us to be able to pay by check if your geographical position allows it.

Of course. We accept not only the orders from all over the world, but also all valid Visa, MasterCard, Diners and American Express cards.

After payment and validation of your order, you will receive automatically a message by email indicating your invoice is available.\nYou can print your invoice

Picture represents standard bouquet whose price lies between small bunch and luxury bouquet. Price range depends on bouquet size which remains identical concerning flower type and colours.

A wedding is a special event which requires a lot of tact. Bridal bouquet and decorations are very personal and are 'tailor-made' . All foral service must satisfy bride and groom but also in accordance with bridal dress and decoration of the hall, etc. That's why we consider bridal bouquet creation as the queen of floristry. This requires lots of fingering and deep knowledge of the business.

Cutted flowers are welcome in hospitals. Research shows that flowers have a positive effect on the psyche of patients. Before selecting a floral gift, please kindly note the following criteria: offer cut flowers but no plants, avoid too fragrant flowers such as hyacinths and lilies, a perfume is often too intense felt as disturbing in a hospital room

Of course it is also possible to order small Christmas trees via mafleur.ma. The approach of Christmas, we add at our product list the sapins trees that we cater. You should subsribe to the newsletter to be informed of their arrival.

In regular basis, our catalogue is amended to reflect seasons and events. This is why it has constantly over a hundred different products.

We have chosen to create a catalog towards seasonal floral compositions easily suitable for all occasions. For further advice or custom compositions, please contact our sales department.
If you have a special request about a product in large quantities, our marketing department is at your disposal.

For Mafleur, your privacy policy is our highest priority. We strive to guarantee maximum data protection and safety. Mafleur uses your personal data only for order execution. Your email and personal data are processed confidentially and are not communicated to third parties. In our website, orders are made through forms. Information filled in those forms are used for order delivery, order confirmation and billing. They are not intended for commercial purposes. Credit card information are not filled on our website but are filled directly by paypal or Maroc Telecommerce in 100% secure encrypted transmission.

Our customer service will respond to your questions from Monday to Friday from 9 h to 18 h and on Saturday from 9 h to 12 h.See our contact page.

Mafleur is committed to bring you a solution in case of non-compliance with your order. Photo proof of your order taken at the time of his expedition has this vocation. Make sure with your recipient that he has received items that you ordered before your claim.
We will do the best to find a solution.

Access to your customer account is possible by clicking on "login" at the top of the page. You will find in your area all orders history but also "event reminder" service.

When you confirm your first order, customer ID and passowrd are assigned to you and sent by email.
Customer ID and password are required to acess your customer area.
Customer area provide all your information, history and details of each order.
If you forget your login information, you can recover your customer ID and password.